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FAQS


Frequently Asked Questions

A: AYANA Rewards is a loyalty program designed for loyal customers who stay, dine and play in The Villas at AYANA Resort Bali, AYANA Resort & Spa Bali, RIMBA Jimbaran Bali by AYANA, AYANA Komodo Resort, AYANA Midplaza JAKARTA and Delonix Hotel Karawang. Members receive exclusive benefits and rewards points that can be exchanged for memorable travel experiences such as free nights and upgrades in participating hotels.

A: The participating hotels are: The Villas at AYANA Resort Bali, AYANA Resort & Spa Bali, RIMBA Jimbaran Bali by AYANA, AYANA Komodo Resort, AYANA Midplaza JAKARTA and Delonix Hotel Karawang

A: You can sign up via our website at ayanarewards.com.

A: No, you can join the program for FREE.

A: You will earn 1 point for every 10,000 IDR spent in our participating hotels. Your points will be credited automatically to your account. AYANA Rewards GOLD members will earn an extra 10% bonus points and PLATINUM members will earn an extra 15% bonus points for every 10,000 IDR spent in the hotel.
For more information about eligible charges in our participating hotels, please refer to our full T&C: https://ayanarewards.com/terms-and-conditions-8.

A: You can earn points for up to five guest rooms with the same stay dates at a participating property when (1) each room is paid you and all charges are settled at check out (2) one room is occupied by you.

A: No. The program require that you personally stay at the hotel to be eligible for points.

A: You can log in to your account via ayanarewards.com to see the rewards catalog and redeem impressive lifestyle and travel experiences for your favorite reward.

A: There are some cases where you cannot redeem your points: a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later. b. Your points are expired. c. The reward you have chosen is not available at the moment.

A: Points will take 24 hours to be credited to your account.

A: Points will be valid for 24 months after the issued date.

A: You can find all your point details when you log in to ayanarewards.com.