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Terms and Conditions


Terms and Conditions

AYANA Rewards is a frequent patronage program designed to reward guests for staying in The Villas at AYANA Resort, BALI, AYANA Resort and Spa, BALI, RIMBA Jimbaran BALI, AYANA Midplaza JAKARTA and Delonix Hotel Karawang. The following Terms & Conditions are intended to protect members of AYANA Rewards. Should you require further clarification, please do not hesitate to email our Membership Services at info@ayanarewards.com or log on to ayanarewards.com

Membership Eligibility

  1. All individual guests are eligible for AYANA Rewards membership. AYANA Rewards membership is not transferable.
  2. Membership in AYANA Rewards is open only to individual residents in countries where the program is permitted by law.
  3. Membership is valid within two (2) years for Gold, Silver, and Platinum.
  4. AYANA Rewards reserves the right to refuse/terminate Membership without a given reason or reject any application if the required information is not supplied accurately and in full.

Earning Points

  1. AYANA Rewards point is only eligible for Member that check in, stay, and pay for their room charges at  at the eligible rates. Member may earn points for up to five rooms per stay.
  2. For all hotels, regardless of the rate booked, members who book through any third party sites (except GDS) are ineligible to receive points for their room. All members may still earn points on all eligible incidentals charged to their room.
  3. Eligible charges:
    • AYANA Midplaza JAKARTA
      • Most room rates: the program allows members to earn points on most room rates, with the only exceptions being the non-applicable rates as employee rates, commisionable rates, wholesaler rates, free nights awards, room rate billed to a Master Account, crew room rates, cash & points rates, and group rates. Members who are paying a non-applicable room rate may still earn points on eligible incidental charges. Properties are responsible for flagging these rates as non-pointable in their property systems.
      • Food & Beverage (including alcohol where applicable by law)
      • F&B charges for non-guest members
      • No-show charges, early departure, and cancellation fees
    • Delonix Hotel Karawang
      • All charges are eligible
    • AYANA Bali Hotels
      • Room rates through individual direct booking only
    ** Service charges, taxes, and other incidental charges are not eligible for AYANA Rewards points.
  4. It is the Members' responsibility to quote their AYANA Rewards membership number when making reservations at The Villas at AYANA Resort, BALI, AYANA Resort and Spa, BALI, RIMBA Jimbaran BALI, AYANA Midplaza JAKARTA and Delonix Hotel Karawang.
  5. Members may log in to the AYANA Rewards members' portal - ayanarewards.com - to check their AYANA Rewards point balance and transaction activities or email the AYANA Rewards Membership Services Manager at info@ayanarewards.com to get an update.
  6. Members who are missing credit from their AYANA Rewards member account must notify the AYANA Rewards Membership Services Manager within 30 days of the check-out date. Failure to notify the membership services team, will result to non-credit of the relevant AYANA Rewards points. Members can verify their points one (1) business days after they have checked out. Any claims for missing AYANA Rewards points can be forwarded to AYANA Rewards Membership Services via email at info@ayanarewards.com
  7. AYANA Rewards points are credited to members as long as they stay and pay for the room.
  8. AYANA Rewards Points are valid within two (2) years only or 24 months from date of issuance.

Claiming the Reward

  1. Members may redeem their AYANA Rewards points for rewards at ayanarewards.com under Members' Portal – Rewards / Redemption section. In addition to Members' user IDs and passwords, AYANA Rewards reserves the right to seek other personal information for verification purposes.
  2. Minimum AYANA Rewards point levels apply to each reward. Please refer to the Rewards Chart of the website for redemption requirements.
  3. Members are solely responsible for making reservations and for confirmation of stays or services provided by AYANA Rewards participating partners that accept Rewards Certificates.
  4. Upon redemption online, members shall collect their reward certificates. Members shall advise their intention to use the reward certificates at the point of reservation. Utilization of the Reward Certificates is subject to availability. Membership e-card needs to be presented in order to enjoy the membership privileges and/or discounts unless otherwise stated.
  5. Unused reward certificates cannot be returned for credit to the Members' accounts or exchanged for cash.
  6. AYANA Rewards is not responsible for Redemption Partners' withdrawal from the program or Partners' rewards cancellation, which may affect the rewards offered.

Recognition and Benefits

  1. Members are required to present their Membership e-Cards to enjoy privileges and/or discounts in the Participating Hotels or with AYANA Rewards participating partners. AYANA Rewards may request for additional identification cards for verification purposes.
  2. The privileges and/or discounts will be extended only to the Members whose name appears on the e-card. The e-card must be presented in order to enjoy the membership privileges and/or discounts unless otherwise stated.

General Rules

  1. Your AYANA Rewards Membership e-card remains the property of AYANA Rewards. Use of your Card constitutes acceptance of the benefits, privileges and the terms and conditions listed herein.
  2. Whenever there is a change of personal particulars, it is the Member's sole responsibility to update their membership record in the AYANA Rewards Members' Portal or inform AYANA Rewards Membership Services in writing.
  3. The safe keep of the Reward Certificates is the sole responsibility of the member. There shall be no replacement of reward certificates.
  4. The AYANA Rewards Membership Services Office reserves the right to correct any Member statements or AYANA Rewards Point accruals or balances that are incorrect due to processing errors.
  5. AYANA Rewards reserves the right to amend the rules, restrictions, program benefits, and special offers without notice. AYANA Rewards reserves the right to terminate the AYANA Rewards program at any time.
  6. Earnings of AYANA Rewards Points and redemption of Rewards are subject to all applicable laws and regulations.
  7. Benefits and Rewards received under AYANA Rewards may be subject to taxes. Such taxes are the sole responsibility of the Member who is the recipient of the said benefit or Reward.
  8. AYANA Rewards makes no warranties or representations, whether expressed or implied, and expressly disclaim any and all liability (including consequential damages) with respect to the quality of goods or services claimed, redeemed and/or enjoyed through the AYANA Rewards. All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws and regulations. In the event any Member transfers the use of any Reward Certificate, this Clause shall also apply to the transferee.
  9. The Participating Hotels and/or AYANA Rewards reserve the right to adjust the AYANA Rewards Point values as and when necessary to reflect changing market conditions.
  10. Fraud or abuse concerning AYANA Rewards or Reward usage is subject to appropriate administrative and/or legal action by the Participating Hotels and/or AYANA Rewards participating partners.
  11. This Program is void where prohibited by law.
  12. AYANA Rewards Loyalty Program is a program operated by the Participating Hotels. Service providers may also have access to Members' records.
  13. All interpretations of the Program Terms and Conditions shall be at the sole discretion of AYANA Rewards. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Indonesia.